PHARMACIA TELEHEALTH SERVICE
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If you are not eligible for Medicare or a DVA benefit, you can apply for an IHI. The quickest way is to use the IHI service through your myGov account. You can also visit the Services Australia website to find out how to apply.
Last updated: 02/11/2025
By accessing or using the Service, you confirm that you:
Are at least 18 years of age.
- Have read, understood, and agree to be bound by these Terms.
- Consent to the collection, use, and disclosure of your personal information as described in these Terms and our Privacy Policy.
- Acknowledge the inherent limitations of telehealth and accept that a doctor may, based on their clinical judgement, recommend an in-person review.
1. Definitions
- “The General Telehealth Service”offers equivalent clinical availability, functionality, and user experience as the Partner Pharmacy Service.
- “Partner Pharmacy”refers only to a pharmacy that promotes the Service via QR code. It does not provide medical advice, employ the consulting doctors, or assume clinical responsibility.
- "Service":Collectively refers to both the General and Partner Pharmacy Telehealth Services.
- "e-prescription token":A digital token sent via SMS or email that can be presented at any pharmacy to dispense the medication.
2. Service Overview & Eligibility
2.1. Operator: The Service is operated by Pharmacia Health Pty Ltd (ABN 96 689 151 022).
2.2. Nature of Service: This is a telehealth platform connecting you with independent, AHPRA-registered doctors for brief consultations. It is suitable for limited purposes such as prescription reissues and advice on minor health matters. It is not for emergencies, new diagnoses, or complex/chronic condition management.
2.3. Location: You must be physically located in Australia at the time of your consultation.
2.4. Partner Pharmacy Service Specific Terms: By accessing the Service via a specific pharmacy's QR code, you acknowledge and agree:
a) You are using a service provided in partnership with that pharmacy.
b) Any prescription issued will be sent directly to that Partner Pharmacy for dispensing.
c) You consent to the collection, use, and disclosure of your health information, including the prescription, to that Partner Pharmacy for the purpose of dispensing your medication.
d) Dispensing Costs Disclosure: You acknowledge that the consultation fee covers the doctor's service only. The cost of any dispensed medication is separate and is determined solely by the Partner Pharmacy. You are encouraged to contact the Partner Pharmacy directly to confirm medication pricing prior to collection.
3. Prescriptions
3.1. Clinical Discretion: Doctors retain full and independent clinical discretion. They are not obliged to issue a prescription and may decline to do so if they deem it clinically inappropriate.
3.2. Prescription Limitations: Doctors cannot prescribe through this Service:
Schedule 8 (S8)medications.
- Other controlled drugs or substances deemed inappropriate for a telehealth consultation.
3.3. Prescription Destination:
- Partner Pharmacy Service: Prescriptions are sent directly to the Partner Pharmacy. You will be notified when your medication is ready for pickup.
- General Telehealth Service: You may choose to have an e-prescription token sent to you or have the prescription sent to a pharmacy of your choice.
- Pharmacia Telehealth complies with the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, and the Privacy Act 1988 (Cth). These Terms are designed to ensure transparency, patient choice, and lawful data handling.
4. Your Responsibilities
You agree to:
- Provide accurate, complete, and truthful information.
- Not use false, misleading, or fraudulent details, including Medicare information.
- Understand and accept the limitations of telehealth.
- Follow the doctor's advice and seek in-person care if recommended.
5. Payments & Refunds
5.1. Fees: Each consultation costs $56 (GST-free). Payment is required at the time of booking via our secure payment gateway.
5.2. Cancellations: You may cancel free of charge up to 30 minutes before your scheduled consultation. Cancellations within 30 minutes of the start time, or a failure to attend, will result in the full fee being charged.
5.3. Non-Refundable Service: Once a consultation has commenced, the fee is non-refundable, regardless of whether a prescription is issued. Refunds are otherwise provided as required under the Australian Consumer Law.
6. Privacy
- We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your personal and health information is collected to provide the Service, including sharing necessary information with the consulting doctor and, for Partner Pharmacy Services, the Partner Pharmacy for dispensing.
- You have rights to access and correct your personal information. For full details, please see our Privacy Policy.
- You have rights to access and seek correction of your personal information. Where your information has been shared with a Partner Pharmacy for dispensing, you acknowledge that you must submit a separate correction request directly to that Partner Pharmacy regarding their stored dispensing records. Pharmacia Telehealth will cooperate in good faith to facilitate necessary corrections within the Pharmacia Telehealth/Medirecords system.
7. Independent Doctors
Doctors using our platform are independent practitioners, not our employees or agents. They are solely responsible for the clinical advice and treatment provided. Pharmacia Telehealth provides the technology platform and administrative support only.
8. Limitation of Liability
- To the maximum extent permitted by law:
Pharmacia Telehealth makes no guarantee that a consultation will result in a prescription.
- We are not liable for any injury, loss, or damage arising from the clinical decisions or actions of the independent doctors.
- Our liability is limited to the re-supply of the Service or the payment of the cost of having the service supplied again.
9. Governing Law
These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of that state.
In the event of any dispute arising under these Terms, the parties agree to engage in mandatory mediation in Queensland prior to initiating any court proceedings, except where the claim involves seeking urgent injunctive relief. The costs of mediation shall be shared equally between the parties.
10. Changes to Terms
We may update these Terms. The current version will be posted on our website. Continued use of the Service after changes constitutes your acceptance of the new Terms.
Contact Us
Pharmacia Health Pty Ltd
Email: telehealth@pharmacia.com.au
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