Pharmacia Telehealth Frequently Asked Questions

What is Pharmacia Telehealth?

Pharmacia Telehealth is an Australian telehealth service that connects patients with AHPRA-registered Australian doctors for prescription matters, lost prescriptions, expired repeats, urgent script needs and selected minor ailments.

How does Pharmacia Telehealth work?

Patients verify their phone number or email, complete their patient details, book a telehealth consultation, and speak with an AHPRA-registered Australian doctor. If clinically appropriate, a prescription may be issued and sent to a pharmacy for dispensing.

How can I book a Pharmacia Telehealth consultation?

You can book through the Pharmacia Telehealth page by verifying your phone number or email, completing your patient and medical information, and continuing to the booking step.

Are the doctors AHPRA-registered Australian doctors?

Yes. Pharmacia Telehealth consultations are conducted by AHPRA-registered Australian doctors.

Can I get an online prescription if I lost my script?

You can book a telehealth consultation with an AHPRA-registered Australian doctor if you have lost or misplaced your prescription. Prescriptions are issued only when clinically appropriate.

Can Pharmacia help with an expired repeat?

Yes. Patients with expired repeats or script renewal needs can book a telehealth consultation. The doctor will decide whether issuing a prescription is clinically appropriate.

Can Pharmacia Telehealth help with minor ailments?

Yes. Pharmacia Telehealth can assist with selected minor ailments where telehealth is clinically appropriate. The consulting doctor decides whether telehealth is suitable.

How much does a Pharmacia Telehealth consultation cost?

A Pharmacia Telehealth consultation costs $35 AUD. Medication costs are separate and depend on the dispensing pharmacy.

How long does a Pharmacia Telehealth consultation take?

Pharmacia Telehealth consultations are dedicated 5-minute appointments for prescription matters and selected minor ailments.

Where will my prescription be sent?

If a prescription is issued, it can be sent to a pharmacy for dispensing. If the patient books through a partner pharmacy page, the prescription is routed to that partner pharmacy.

Can my medication be delivered?

Where available, medication delivery may be arranged through a dispensing pharmacy, including Pharmacia Noosa for eligible patients.

Can I choose my pharmacy?

For general telehealth consultations, the prescription may be sent to a pharmacy for dispensing. If the consultation is accessed through a partner pharmacy page, the prescription is routed to that partner pharmacy.

Can tourists or visa holders use Pharmacia Telehealth?

Tourists and visa holders may need an Individual Healthcare Identifier, also called an IHI, to receive eScripts in Australia.

What is an IHI number?

An Individual Healthcare Identifier, or IHI, is a unique 16-digit number used for Australian health records and electronic prescriptions.

Can Schedule 8 medicines be prescribed?

No. Schedule 8 medicines and other controlled medicines cannot be prescribed through Pharmacia Telehealth.

Is a prescription guaranteed?

No. Doctors retain independent clinical discretion and are not required to issue a prescription if they decide it is not clinically appropriate.

Is Pharmacia Telehealth for emergencies?

No. Pharmacia Telehealth is not for emergencies. If symptoms are severe, urgent or life-threatening, patients should call emergency services or attend an emergency department.

Is Pharmacia Telehealth suitable for complex chronic conditions?

No. Pharmacia Telehealth is not intended for complex chronic condition management, new serious symptoms, or situations where an in-person medical assessment is required.

Is this service covered by Medicare?

Pharmacia Telehealth is a private telehealth consultation service with a $35 AUD consultation fee. Medication costs are separate.

Who operates Pharmacia Telehealth?

Pharmacia Telehealth is operated by Pharmacia Health Pty Ltd, ABN 96 689 151 022.