If the eScript token was sent to your phone or email, you can take it to your chosen pharmacy or forward it securely to that pharmacy. If your booking already names a pharmacy destination, follow the confirmation provided with the booking instead of sending the token elsewhere.
Using a token sent to you
- Open the SMS or email from the prescribing system and check that the token loads.
- Present the token at your chosen pharmacy or use the pharmacy's secure ordering channel to forward it.
- Ask the pharmacy whether the medicine is available and whether collection, local delivery or postage is offered.
- Confirm medicine and fulfilment costs directly with the pharmacy before supply.
Bookings connected to a pharmacy
Some Pharmacia bookings begin through a selected partner pharmacy. In that journey, the authorised pharmacy destination remains connected to the booking so any clinically issued prescription can follow that pathway securely.
Protect the token
- Treat the token like a private healthcare document.
- Send it only to the pharmacy or trusted person helping you collect the medicine.
- A used token cannot be used again for the same supply.
General information only. This page does not diagnose a condition, determine whether a medicine is suitable or guarantee a prescription. Call 000 for severe or life-threatening symptoms.