Clear answers before you book
Australian telehealth, explained simply.
Understand the booking journey, real-time doctor consultations and electronic prescriptions before deciding what to do next.
How does an online doctor booking work?
What to prepare, how verification and appointment selection work, and what happens during a real-time telehealth consultation.
Read the answer →3 minute guideWhat happens after a telehealth consultation?
The doctor records the consultation outcome and explains whether you need an eScript, in-person care or another next step.
Read the answer →4 minute guideHow do electronic prescriptions work in Australia?
An eScript is created in conformant clinical software and accessed through a secure token sent by SMS or email or routed to an authorised pharmacy pathway.
Read the answer →3 minute guideHow do I send an eScript to my chosen pharmacy?
You can present an eScript token at a pharmacy or forward it securely to the pharmacy you want to use.
Read the answer →3 minute guideShould I choose a phone or video telehealth consultation?
Both phone and video support real-time care; video can provide more visual information when practical, but neither replaces an examination when one is needed.
Read the answer →3 minute guideWhen is telehealth not suitable?
Telehealth is not emergency care and may be unsuitable when safe assessment needs an examination, testing, monitoring or ongoing clinical context.
Read the answer →Need a doctor today?
Choose a phone or video consultation and review the price before payment.