TelehealthTelehealth topic
Electronic prescriptions and online doctors
Learn how electronic prescriptions are assessed, issued, delivered and used at an Australian pharmacy.
How do electronic prescriptions work in Australia?
An eScript is created in conformant clinical software and accessed through a secure token sent by SMS or email or routed to an authorised pharmacy pathway.
Read the answer →3 minute guideHow do I send an eScript to my chosen pharmacy?
You can present an eScript token at a pharmacy or forward it securely to the pharmacy you want to use.
Read the answer →4 minute guideCan an online doctor prescribe medication in Australia?
An Australian-registered doctor may prescribe after assessing you by telehealth, but only when the doctor decides it is lawful, safe and clinically appropriate.
Read the answer →4 minute guideCan I request a repeat prescription online?
You can ask a doctor about an existing regular medicine online, but the consultation does not guarantee a repeat prescription.
Read the answer →4 minute guideWhat should I do if my eScript token does not arrive?
Check the confirmed phone or email destination first, then contact the prescriber for an original token or the dispensing pharmacy for a repeat token.
Read the answer →Need a doctor today?
Review available doctors, times and the consultation price before payment.