TelehealthTelehealth can be delivered through protected systems, but privacy also depends on the setting and devices used. Pharmacia limits access to booking and health information, protects secure links and keeps clinical data out of public analytics. You should use a private place, a trusted device and avoid sharing booking or prescription links.
How Pharmacia limits exposure
- Patient and clinical information is kept out of public URLs and public community content.
- Admin and doctor functions require authorised access.
- Secure booking, report and prescription links are purpose-limited.
- Public analytics are designed not to contain symptoms, medicine names or patient identity.
What you can do
- Take the consultation in a place where you can speak privately.
- Use a trusted device and close the appointment when finished.
- Do not forward access links, verification codes or eScript tokens unnecessarily.
- Tell the doctor if another person is present or helping you.
Technology still has limits
Phone, internet and device interruptions can happen. If the connection fails, follow the secure instructions provided for the booking rather than sending health information through an unverified channel.
General information only. This page does not diagnose a condition, determine whether a medicine is suitable or guarantee a prescription. Call 000 for severe or life-threatening symptoms.